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Terms and Conditions


End User Terms & Conditions

1. Terms & Conditions

1.1. About us

Ebuildingsupplies.co.uk is a Website which, amongst other things, compares the price and services offered by suppliers of a wide range of building, timber, landscape, plumbing, heating and similar products and materials in order to provide End Users with the information they need to get the best deal they can

1.2. Summary

We set out below the important points for you to note when using our Website. These summary points are not part of our Terms and Conditions and are for reference only.  Before using our Website, we recommend that you read all of our Terms and Conditions to ensure that you are happy with them. We suggest that you print a copy of these Terms and Conditions and keep them in a safe place for future reference.

· You must only use the ebuildingsupplies.co.uk Website for your personal use or, if a business user, to assist you to procure your products and services.

· You must provide accurate and complete information when using this Website so that we can provide appropriate price quotes.

· Nothing in these Terms and Conditions will constitute an offer or promotion for services or products outside of the United Kingdom.

· All information data and copyright material contained on this Website must not be reproduced or used without our consent.

· We provide a supplier comparison service and if you propose to buy a product or service through this Website you will enter into a separate agreement with a or service provider.  You should check their terms and conditions to ensure that you are comfortable with them.

· These Terms and Conditions set out what you should do if you have a complaint against us or a product or service provider

1.3.  Contents

Terms & Conditions


Use of this

Great Britain residents only

Your obligations

your relationship with the product and/or service provider

Our service

Validity of quote

Delivery of quotes

Responsibility for content

Intellectual property

Privacy policy

Third party Websites


Jurisdiction and Enforceability

Complaints procedure

2. General

2.1. These Terms and Conditions apply to your use of this Website if you are an End User.  Other terms and conditions contained on this Website apply if you are not an End User. 

2.2. By using this Website you agree to these Terms and Conditions. If you do not wish to be bound by these Terms and Conditions you should not use this Website.

2.3. We may change these Terms and Conditions from time to time. We will give you notice of any changes by posting those changes on our Website. We will not vary any terms and conditions which you previously agreed whilst using this Website. However, any amended Terms and Conditions will apply to your use of this Website from the date they are posted and if you do not agree with the amended Terms and Conditions, you are entitled to stop using this Website at that time.

3. Definitions

3.1. “Content” means any text, image, document, video, price information, intelligence, equivalency link, external web link, design and anything else displayed on our Website.

3.2. An “End User” is a person, company or other entity that is:

3.2.1 seeking to purchase or enquire about the supply of building materials and allied products within the building materials supply industry for their own personal use or in connection with the use of building materials in the building industry by a business of which you are a director or an employee; or

3.2.2 providing User Generated Content.

and no price comparison Website or merchant or vendor of building materials and/or allied products shall constitute an End User.

3.3. "product and/or service provider" means the manufacturer, supplier, distributor or provider of or product or service advertised on this Website or made available via this Website.

3.4. "quote" means a price provided by a product or service provider for the product or service and quantities you have specified. In providing you with a quote we are not able to guarantee the availability of the product or service.

3.5. “User Generated Content” means Content written by a person other than eBuildingsupplies.co.uk and includes, for example, reviews of product and service providers and products and services.

3.6. "Website" means a site on the world wide web located at www.Ebuildingsupplies.co.uk.

3.7. "we" "us" and "our" means Ebuildingsupplies.co.uk a trading name of Ebuildingsupplies Ltd Unit 1 Radford Industrial Estate, Goodhall Street, London, NW10 6UA Company No. 06814518 and agents, and any other person or business to whom we may legally transfer our rights under these Terms and Conditions. You are entitled to stop using this Website if we transfer our rights under these Terms and Conditions to a third party.

3.8. "you" and "your" means the person who proposes to use or is using this Website.

4. Use of this Website

4.1. By using this Website you agree that:

4.1.1 You will not do anything that affects the integrity or security of this Website or causes or may cause harm, damage or unreasonable inconvenience to other users of this Website or us;

4.1.2 You will not use this Website for directing sales/marketing enquires to any product or service provider; and

4.1.3 You will not copy, gather, extract, download, reproduce and/or display or advertise on any other Website, other online or off-line medium or otherwise, any Content on or from this Website, including but not limited to information relating to product or service prices, whether that information has been gained by the use of spiders, data mining, trawling or other 'screen scraping' software or system used to extract data.

4.2. If you breach any of the clauses set out at 4.1 above, we may take such action as we deem appropriate, including denying you access to this Website, bringing legal proceedings against you and disclosing such information to appropriate legal and/or regulatory bodies.

5. Great Britain residents only

5.1. This Website is directed only at Great Britain residents and nothing within it or these Terms and Conditions constitutes an offer or promotion of services or products to persons outside of Great Britain. The products and services described on the WebsiteWebsite are only available to people who are resident in Great Britain and are not therefore available to residents of the Isle of Man, the Channel Islands or Northern Ireland.

6. Your obligations

6.1. As an End User, you must only use the WebsiteWebsite for your personal use or, if a business user, for the purpose of procuring products and services. As a business user you shall not be entitled to use the Website for price analysis and comparison purposes.

6.2. It is your responsibility to ensure that all information you supply to us or enter onto this Website is complete and accurate, so please double-check your information before submitting it.

6.3. You will need to answer a number of questions in order to obtain a quote for any product or service. These questions are designed to ensure that we and all relevant product and service providers have all of the information necessary to provide you with accurate, appropriate and timely information relating to the products and services in which you are interested.

6.4. In the case of all products and services the amount you pay is determined by the answers you provide to those questions. If you fail to provide complete and accurate information the quote will not be valid and the price quoted may have to pay more for the product or service than the price quoted.  This will depend on the terms and conditions you have agreed with your product or service provider.

6.5. If you intend to provide User Generated Content then you will have additional obligations and these are set out at clause 13 below.

7. your relationship with the product and/or service provider

7.1. The product and/or service provider's terms and conditions will cover any transaction or agreement between you and the product and/or service provider, whereas these Terms and Conditions agreed with us relate only to your use of this Website.

7.2. When you place an order through this Website you will enter a contract with the product or service provider.  A term of this contract will be that you will pay the product or service provider or their agent for the product or service.  The product or service provider’s agent will only release this payment to the product or service provider when the product or service you have ordered has been delivered to you.

8. Our service

8.1. We provide a service which provides you with the quotes for the product(s) and service(s) you wish to buy in the quantities you seek and delivered to the location you specify.

8.2. We do not provide advice in relation to any product or service, nor do we provide a recommendation or endorsement of product or service providers.  All reviews of products, services and product and service providers on the Website represent the views of the provider of this User Generated Content.  They are not endorsed by us and do not necessarily reflect our views.

8.3. The information you give us is used by the product or service provider to formulate their quote. Therefore, it is important that you double-check all information to ensure that it is complete and accurate. We seek to ensure that we accurately pass on the information you have provided to the product or service provider for the purpose of providing a price.

8.4. These Terms and Conditions and our correspondence with you will be communicated in the English language.

9. Validity of quote

9.1. We do not control the price, length of offers, or special conditions relating to quotes. These are set by product providers. The quote is only valid at the time it is made unless and to the extent otherwise indicated by the product or service provider. Product and service providers' prices, rates and offer times are updated and amended on a regular basis so our prices are subject to constant change.

9.2. We do not guarantee that the product and service providers are able to deliver any given product or service at the price or delivery time stated on the Website unless such price or lead time is marked as guaranteed. If the product or service provider is unable to deliver that product or service at that price or within the time frame, you will receive an immediate refund of the payment you have made.

10. Delivery of quotes

10.1. You should receive the results of our price comparison technology online. However, we rely on the availability of third party sites and general performance of the worldwide web. At certain times some or all online quotes may not be available to you due to problems with third party Websites or the worldwide web.

10.2. Whilst we strive to provide as comprehensive and easy to use a service as possible, the requirements for your quote may not be met if such requirements are unusual or the product or service is not listed on our WebsiteWebsite.

11. Responsibility for content

11.1. We are responsible for ensuring that we accurately reflect product or service quotes via our price comparison technology. We are also responsible for statements of fact made to you by us and protecting your data in accordance with data protection legislation.

11.2. We will use our best endeavours to provide you with a quality service and virus free Website. However, we are not responsible for computer viruses or other computer related problems you suffer as a result of using this Website, which are beyond our reasonable control. We recommend that you use your own appropriate virus checking software.

11.3. We are not responsible for any commentary, opinions, ratings or other postings on this Website by third parties.

11.4. Product or service providers and third party Websites are responsible for failings or errors on their Websites and may have a separate duty of care to you.

11.5. You may be entitled to rights separate to these Terms and Conditions under English consumer law or other legislation.

11.6. We do not prevent or exclude our responsibility to you for death or personal injury resulting from our negligence.

12. Intellectual property

12.1. All information, data and copyright material contained on this Website, including any trade marks (whether officially registered or unregistered), trade names, brands, logos and devices belong to us or to people whom we have given ownership or permission to use such information data and/or copyright material. You must not use such information or copyright material unless you have written permission from us or the owner to do so.

12.2. You may download or copy the Content and other downloadable items displayed on this Website for personal non business use only, (i.e. to assist with a purchasing decision), provided that you are not otherwise breaching these Terms and Conditions.

13. user generated content

13.1. Copyright in all User Generated Content belongs to us.

13.2. You agree that we cannot be obliged to remove any User Generated Content and that we have the right in our absolute discretion to remove any User Generated Content at any time.  You also agree that you have no right in any circumstances to payment for any User Generated Content. 

13.3. You agree that any User Generated Content supplied by you will be supplied in good faith solely for the purpose of improving the Content on products, services or categories on the WebsiteWebsite for the benefit of other End Users.

13.4. You agree that you will ensure that the User Generated Content you supply is accurate to the best of your knowledge and belief. We will be pleased to hear from you if you believe any User Generated Content to be inaccurate or misleading in anyway.

14. Privacy policy

14.1. We will comply with all applicable data protection legislation from time to time in force in respect of the personal data we collect from you.

14.2. If you decide to purchase a product or service, request a quote or make any other form of enquiry through this Website the information you have provided may be passed to the product or service provider to allow them to deal with your request. Those product and service providers will be subject to their own terms and conditions.  We are not responsible for their compliance with applicable data protection legislation.

15. Third party Websites

15.1. This Website contains links to Websites operated by third parties. Some of those Websites may carry our branding and are therefore accessible by our customers. The operation and content of those Websites are determined by those third parties and will be governed by separate terms and conditions. We do not accept responsibility or liability for the content of any third party Website, as this is outside of our control.

15.2. Links are provided for convenience only and inclusion of any links should not be taken to imply endorsement in any way of the site to which it links.

15.3. You may wish to read and ensure that you understand the terms and conditions of any third party Website and terms and conditions of any product or service you might be agreeing with them.

16. Termination

16.1. We may issue a warning, temporarily suspend, permanently suspend or terminate your right to use this Website if you:

16.1.1 substantially breach any of these Terms and conditions;

16.1.2 infringe or violate or attempt to infringe or violate any rights of any other user(s) of this Website and/or third parties in connection with this Website; or

16.1.3 if you are using this Website to commit or attempt to commit a criminal offence.

17. Jurisdiction and Enforceability

17.1. If any provision of these Terms and Conditions are held by a competent authority to be invalid or unenforceable, the remaining provisions of these Terms and Conditions will not be affected and will remain valid.

17.2. If there is a dispute in connection with or arising out of these Terms and Conditions, English law will apply.

17.3. These Terms and Conditions will only apply as between us and you. Unless as otherwise stated in these Terms and Conditions no other person may benefit or rely upon these Terms and Conditions.

18. Complaints procedure

18.1. Service standards

We aim to provide a high level service to all our customers but occasionally things can go wrong. When this happens we will do everything we can to put things right and assist you.

18.2. What to do if you have a complaint?

If you have a complaint about our service, please contact us first by email to complaints@ebuildingsupplies.co.uk and if after emailing us you are still not satisfied please write to our Customer Relations Manager at the address shown below. Should you wish to use an alternative means of communication, we are happy on request to correspond with you by telephone or fax.

For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, excluding Bank Holidays.

In writing:
Please address your letter to:

Ebuildingsupplies ltd

Unit 1 Radford Industrial Estate,

Goodhall Street,


NW10 6UA

Please include your name and address, a contact telephone number, your quote, order or enquiry number, and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will try and contact you to ask for further details.

If we are unable to resolve your complaint by the close of business the next working day, we will send a written acknowledgement of your complaint to you within 5 working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.

By the end of eight weeks after receipt of your original complaint letter we will send you a final response or a letter explaining why we are still not in a position to issue a final response and advising you of when we expect to be able to do so.

If your complaint is regarding a product or service that you have purchased via this Website, then you should complain directly to the relevant product or service provider responsible for supplying the product or service about which you wish to complain.

We cannot answer complaints on behalf of a product or service provider or accept responsibility for any such complaints. We recommend that you visit the Website of the product or service provider and follow their complaints procedure if you wish to make a complaint against them.